1. Refund Policy
Due to the prepaid nature of our services, we are unable to offer refunds after payment. This applies to:
- Google Workspace Accounts: These accounts are prepaid, and we pay Google directly on your behalf.
- Domains: Domain registrations are prepaid, and the costs are non-refundable once processed.
2. Service Renewal and Cancellation
If you wish to cancel your service:
- You must notify us at least 7 days before your renewal date.
- Failure to provide prior notice will result in automatic renewal for the next billing cycle.
- Cancellations made within the 7-day period before renewal cannot be refunded.
3. Exceptions to the Policy
Refunds may only be considered under the following conditions:
- You were unable to use the service due to an error on our part (e.g., failure to deliver the accounts).
- Refund requests are submitted within 7 days of purchase and for unused accounts only.
4. Why We Follow a Prepaid Model
- Google and Domain Providers Require Prepayment: As a reseller, we must pay upfront for Google Workspace licenses and domain registrations.
- Commitment to Service Quality: Prepaid systems ensure uninterrupted service and a seamless experience for our clients.
5. Need Help?
If you have questions or need assistance with cancellations or renewals, please contact our Support Team at [email protected]. We’re here to help and ensure a smooth experience for you.
